Hardware Management in Salespath

The Hardware Management page allows you to manage and monitor both tablets and card readers in your tenant. This page is divided into three tabs:

• Enrolled Tablets
• Card Readers* - for use with Driveway Checkout (BETA)
• Device Orders

Together, these tabs give you full visibility into which devices are enrolled, which card readers are connected, and any orders for new or replacement devices.

To access this page, click Settings > Hardware Management. 

Enrolled Tablets

The Tablets tab displays all enrolled tablets in your tenant. This view is similar to the previous Tablets page, with the addition of new card reader visibility.

What You’ll See

For each tablet, you can view:

• Enrollment code (shared across all tablets)
• Device Enrollment ID
• Device name - the device name entered during tablet enrollment. 
• Salespath version
• Location - the location selected during tablet enrollment.
• Attached Card Reader - shows which card reader is connected to the tablet, if any. Card readers can only be attached to tablets running the Salespath Native App.

Actions Menu

Using the Actions menu available for each tablet, you can:

• View Details including last login and user, serial number, and card reader connection status
• Reboot Device - This allows for a remote restart of the tablet. Remote reboot is only available for Rinsed-managed tablets running the Salespath Native App, and is only visible to Tenant Admins.
  • Selecting this action will bring up a reboot confirmation prompt to go forward with the reboot. Remote reboots require internet connection. The reboot will begin within 5-10 seconds of confirmation.
• Clear Enrollment (if re-enrollment is required)

Card Readers - Driveway Checkout (BETA) only

What You’ll See

• Serial Number - the serial number for this device.
• Location - location of the tablet this reader most recently connected to.
• Currently Connected - whether or not this reader is currently connected to a tablet via USB.
• Last Tablet Connected To - the tablet this reader was most recently plugged into.
• Tamper Status - will show an alert if the reader is reporting any indication of hardware tampering, indicating a potential security issue.
• Last Seen - most recent connection date/time.

If a compatible card reader is plugged into a tablet and the connection prompt is accepted, the attached reader will appear on this page as well as in the Attached Card Reader column of the Tablets page.

If the reader is unplugged, it will remain on the page, but the Currently Connected column will update immediately to show that this device is not actively connected. 

Device Orders

The Device Orders tab allows you to track any new hardware orders you have submitted with Rinsed, providing visibility into shipping details, order status, and associated device serial numbers. Please note that repair/replacement orders are not currently tracked on this page.

What you'll see 

• Tracking Number: Displays the FedEx or UPS tracking number if the tablet has shipped. May be blank if the order has not shipped yet.
  • You can use the tracking number directly with the carrier to view:

    • Delivery status

    • Estimated delivery date

    • Shipping progress

    • Final delivery location

• Status: Displays the current order status from our third-party device provider. Indicates where the item is in the fulfillment process (for example, pending or shipped).

• Details: Click into the Details button to view additional information, such as device serial number. Some orders, such as battery orders, will not include a serial number.

Data Refresh Timing

• The Device Orders list refreshes once per day, typically in the morning.

• If a new order is placed, expect it to appear within 24 hours.

• Status updates may also reflect on this daily refresh cycle.