NXT: Required Technical Integration Steps Within NXT Portal

Expose Plans to the API

To ensure your plans can be pulled into Rinsed, complete the following steps.

Instructions:

1. Log in to your NXT portal.
2. In the left-hand menu, click on Memberships.
3. You should see a list of your plans. Click Edit next to the first plan you’d like to expose.
4. In the Membership Settings tab, scroll down to Active Services and make sure the toggle is turned ON to activate the plan.
   
5. Repeat these steps for each additional plan you’d like to expose.

NOTE: When we say “Expose to the API,” we mean ensuring that your plans in NXT are accessible within the Rinsed platform.

Pause Plan Setup

1. Log in to your NXT portal.
2. Create a Wash Package:
   • From the left-hand menu, click on Wash Packages.
   • In the top-right corner, click on Add New Service.
   • Name the Wash Package 'Pause Plan', set the price to $0, and make it available at all sites.
   • Ensure the following settings:
     • Set to Active.
     • Controller code is set to Empty.
     • DEPENDING ON CONTROLLER, PLEASE SEE "**CONTROLLER TEST**" INSTRUCTIONS BELOW.
     • Click Save Wash Package in the top-right corner.
3. Create a Membership:
   • In the left-hand menu, click on Memberships.
   • In the top-right corner, click Add New Membership.
   • Name the plan 'Pause Plan', set the price to $0.01, and make it available at all sites.
   • Ensure the following settings:
     • Service is set to Active.
     • Do not toggle Show in Customer Portal - this should remain OFF.
   • Go to the Redemption Settings subsection.
   • Select Pause Plan for all applicable locations.
   • Click Save Membership in the top-right corner.

**CONTROLLER TEST**:

• Depending on the controller brand, setup, and configuration, some controllers might have the ability to receive Empty codes. To test:
  • Send the Pause Plan Wash Package to the tunnel.
  • Some tunnels may default empty packages to the designated Default wash.
  • This behavior can be toggled on or off based on the controller and should be discussed with the carwash’s internal IT technician or controller specialist.

ON-SITE TRAINING W/ TUNNEL SCREEN:

• Each attendant operating the tunnel screen should be trained to watch for Pause Plans appearing on the tunnel screen.
  • Since this plan shouldn't send a wash, it may cause a client to enter the wash with someone else’s paid wash.
  • If all steps were followed correctly, the tunnel controller will show the Pause Plan service, which can be removed from the queue.
  • The attendant can then redirect the client outside of the lane or upsell/reinstate their membership, based on the carwash’s internal policies.

GATE QUEUE:

Given that the Pause Wash is recognized as an Active Membership by the system, it will naturally trigger the gate to open. However, if a car exits the queue without triggering the gate loop, it will result in a Car Stuck In Queue error. To resolve this issue:

1. Clear the gate queue using the Nxtwash Kiosk Admin Panel.
2. If additional assistance is required, contact Nxtwash Technical Support for further troubleshooting.

Downsell Plan Setup

For each plan you offer:

1. Create a new membership with the desired discount price.
2. Under Membership Settings, ensure:
   1. Active Service is toggled ON
   2. Show in Customer Portal is toggled OFF
3. Repeat for each plan you’d like to offer as a downsell.

Creating a downsell plan in NXT works just like creating any regular monthly plan, but with the discounted rate already applied. For instance, if your regular plan is $20 and you’re offering 25% off, the downsell plan should be priced at $15.

Name the downsell plan in a way that clearly links it to the full-priced version. For example, if the original is called "Ultimate Plan," a good name for the discounted version would be "Ultimate Special Offer 25% Off."

 There’s no need to set an expiration date for these discounts - the Rinsed platform manages that automatically. You can leave downsell plans active indefinitely.

Please reference this article for our recommended downsell rates.