Viewing Fulfilled and Unfulfilled Rewards

How to view unfulfilled rewards

1. Log into Salespath.
2. From the menu on the lefthand side, select Reports > Reward Fulfillment.
3. You will automatically see a list of unfulfilled rewards.
4. You can also view fulfilled rewards by checking the Show Fulfilled box

How to complete a manual reward fulfillment

If you need to fulfill a manually fulfilled reward, such as a physical item or a day of PTO, follow the instructions below. 

1. In Salespath, click Reports > Reward Fulfillment.
2. Locate the unfulfilled reward. 

3. Complete the necessary steps to give this item to the appropriate Salesperson (i.e. physically deliver the item, order the item to their address).

   ⚠️ Please note that you are responsible for all communication with your Salespeople regarding the status of manually fulfilled items. Rinsed/Salespath will not automate any manual fulfillment communications.

4. Once the item has been fulfilled, click the arrow to Mark as Fulfilled. This will remove the item from the Unfulfilled Items list in the Marketplace Rewards Ledger report. 

How to export the Reward Fulfillment report

1. For a full view of your Reward Fulfillment report, click the Export button at the top right corner of the Reward Fulfillment page. This will queue a report export job. 

   

2. Click the Report Export icon at the top of the page to open all Report Exports.

3. Click Download to export the report. 

   

Note: The exported report contains all fulfilled and unfulfilled marketplace reward items. If an item is unfulfilled, the error message will also be included (an error might also be present for a fulfilled item in the case that there was a fulfillment error in the past that has now been resolved). By default the report contains all items, fulfilled or unfulfilled, and the export type is locked to CSV.

Troubleshooting auto-fulfillment errors

These are some common reasons why rewards may not be auto-fulfilled: 

• Not a Tango item - Any item that is not in your Tango marketplace must be manually fulfilled. This will apply to any non-gift card item, such as an Xbox or a day of PTO, or any gift card that is not offered through Tango. To resolve, click Fulfill manually next to the item in your Marketplace Reward Ledger.
• Tango Funds Low - If you do not have sufficient funds in your Tango account, you will need to add them in order to auto-fulfill rewards. Instructions for adding funds can be found here, under Adding Funds to Your Tango Account.
• User does not have an email address - If a Salesperson does not have an email address on file, Tango will not be able to send them an email containing their gift card reward. To resolve, open User Manager and add an email address to the Salesperson profile.
• Default location not set - The Salesperson receiving the reward does not have a default location (the location where they work most frequently). To resolve, open User Manager, edit the Salesperson's profile, and add select a location from the Default Location dropdown menu.